These Terms and Conditions are for establishing the relationship between the Service User and the Company for all information provided to the User during the use of the Luggage Storage and Transportation Services provided by ZIMCARRY (the "Company").
Article 2 [Theorem of terminology]
1. Customer: A person who has entered into a service use contract with the Company
2. Company : As the company accepts a service contract with a customer the company will receive a fixed a fee in exchange for the service of luggage transportation. (Jim Carrey)
3. Baggage: The goods that the customer entrusts to the company through appropriate procedures.
4. Charges: A fee that the Company separately calculated to provide this service.
5. Declared value of goods : Refers to the price of the cargo that the customer declares to calculate the liability limit of the company In the event of loss or damage of cargo,
6. Reservation : Customer's service request; Which can be verified through company records
Article 3 [Application for service]
1. The customer must provide the company with the necessary information for transportation.
2. The customer must apply for the service by visiting the company homepage (https://www.zimcarry.net) or by visiting the telephone or store.
3. The Company shall not held liable for any complications that arise when the information provided by the customer to the company at the time of application for the service is different from the actual information.
4. Customers must confirm these Terms and Conditions prior to applying for a reservation. Also, after the booking is valid both the provisions and the regulations shall be verified and agreed upon. However, the Company has an obligation to explain to the customer, verbally or in writing, the important terms and conditions.
5. Customer's use of the service can be changed until 22:00 the day before the service date (collection and delivery date).
6. When the service use date (collection and delivery date) is changed after 22 o'clock 1 day before, the company shall not be entitled to service delays or delivery failures.
7. The company can cancel or change the reservation of the customer unilaterally if it is difficult for the company to provide transportation service normally due to natural disasters, war or other greater force.
Article 4 [Baggage regulation]
1. The price of the service may be changed due to the circumstances of the company, and the company should post it on the website when the price changes.
2. If the value of the goods exceeds KRW 1,000,000 per item, the service will not be provided unless prior consent is obtained between the company and the customer.
3. The Company shall not be liable for more than KRW 1,000,000 for the baggage, and the customer is solely responsible for any damages exceeding KRW 1,000,000.
4. The Company considers the value of baggage to be less than KRW 1,000,000 unless there is a special provision for the baggage registered with the service.
5. The Company may refuse to transport items that may contain items specified below or are deemed to be similar. Accordingly, it shall not be responsible for any accident caused during transportation.
1) High precious metals, expensive goods (gold, jewelry)
2) Cash and securities (all types of checks and documents)
3) Items that can harm others
4) Risk of damaged goods
5) perishable goods
6) Stinking items
7) Flammable chemicals or psychotropic medications
8) Electronic devices, personal computers, laptops (digital cameras, iPads,
mobile phones, etc.)
9) Goods that are generally accepted as unsuitable for transportation
10) Goods which are prohibited under orders by law or by order of government
6. Luggage transport can be refused if the luggage is in accordance with the clause above regardless if the luggage is deemed safe or unable to operate safely.
7. The company may refuse to carry out the baggage if the items entered in the customer's booking does not correspond to the actual receipt of the luggage and receipt.
8. If the customer does not have any evidence for luggage tagging the company may request confirmation that the identification of the ID is requested, and if the customer does not prove justified, the delivery will be limited.
9. The Company shall not be held liable for any damages arising from the delivery of baggage to an other person than the customer listed on the booking application form at the request of the customer.
10. When delivering baggage, check whether the bag is opened or closed. The company shall not be held responsible for any accident caused on the costumer's end.
11. The company carries out the carriage of baggage that meets the requirements of the applicable regulations.
Article 5 [ Fee & payment ]
1. Service charges will be posted on the company homepage.
2. Service charges may subject to change, and changes to rates should be posted on the website one month prior to the change.
3. Charges can be paid in cash or by card at the station or at the airport.
Article 6 [Refund Regulations]
1. If a delay occurs due to inevitable reasons such as accidental causes, the service fee can be refunded if the customer is notified immediately after the cause of the accident.
2. If a delay occurs due to inevitable reasons such as the reason for the accidental causes, if the customer fails to notify the company immediately after the cause of the accident, the service fee can not be refunded.
3. A refund of 90% of the service charge due to cancellation between 22:00 and 3 days before the day of service is available.
4. A refund of 50% of the service charge due to cancellation of the reservation between 3 days and 5 days before the service is available.
5. A refund of 100 % of the service fee due to cancellation of service fees 5 days prior to reservation is possible.
6. A refund of 100 % of the service fee due to cancellation of reservations within 24 hours after reservation is allowed.
Article 7 [Special contract]
1. In case a special agreement is given to expand the Company's responsibility regarding the provisions of this Agreement, the special provisions shall apply first to those provisions.
2. All transportation shall apply valid terms and regulations on the day of transport services. Changes may occur without prior notice of applicable statutes, government orders and directives, and the Company's commercial needs.
Article 8 [Responsibility and Compensation]
1. In the event of damage to baggage or customer by the Company, except in special cases, the Company shall compensate for damages up to a maximum of 1,000,000 KRW.
2. The baggage caused by the company's negligence and the damage of the customer shall be the contents of each item.
1) When the wheels of the carrier are damaged
2) Carrier phase handle and side handle breakage and contamination
3) Carrier surface damage and scratch
4) Carrier zipper and lock device breakage and contamination
5) Bag handles and bag strap breakage and contamination
6) Damage and Scratch of Bag Surface
7) Bag zipper and lock, buckle, strap breakage and contamination
8) Other luggage damage and contamination
9) Losses due to wrong delivery
10) Losses due to delay shipment
11) Lost luggage
3. The Company shall not be liable for any damage or contamination of the contents of baggage.
4. In case of loss of baggage due to the negligence of the company, a maximum of KRW 1,000,000 will be paid for compensation based on the declared value of the goods.
5. The Company shall not be liable for loss of contents in baggage.
6. In a case of the delay in luggage delivery due to the company's negligence, if the customer boards on a plane or a train without luggage, the service fee will be refunded in full and the baggage will be transported to the destination of the customer using the fastest homogeneous means.
7. Loss of baggage should be proved by customers.
8. When customer’s baggage is damaged, Within seven days from the date of receipt of the delivery, the loss and loss data must be submitted to the Company in writing.
9. If the customer does not request damages to the Company within seven days from the date of delivery, the company is not responsible for any liability.
10. In case of loss of baggage due to reasons attributable to the company below, the company is not responsible.
1) The criminal act of others
2) Government regulations
3) Transportation strike or other labor disputes
4) War, military action or police action
5) Terrorism
6) Riot
7) Destruction of traffic facilities due to natural disasters
8) Other natural disasters
Article 9 [Immunities]
1. If the customer does not ask the company for lost or damaged baggage, delayed delivery, the company will not be responsible.
2. The company shall not be responsible for any claims received by the Customer after 7 business days from the date of delivery.
3. If the customer has not received the baggage without special reason, the company can dispose of the baggage after a month of delivery from the delivery date. If Customer wants to receive baggage within 1 month, the company may receive a separate fee depending on the date added.
Article 10 [Use of other vehicles]
The company can carry out transport by signing agreements with other carriers or transport transportation by means of transportation of other carriers.
Article 11 [Company Responsibility]
1. The Company shall not be liable for damage or loss of baggage caused by the Company's business in the carriage of baggage unless the damage is proved to be due to the intent or negligence of the Company.
2. All baggage must be received by the customer directly and shall not be liable for any unauthorized transportation, including personal transactions with the company's carrier.
Article 12 [Court]
If a dispute arises between the Company and the Customer, court is designated as a competent court exclusively responsible for controlling the company's main office.
<ZIM CARRY> establishes and discloses personal information processing guidelines as follows to protect personal information of the subject of information pursuant to Article 30 of the Personal Information Protection Act and to deal with complaints promptly and smoothly.
01. Purpose of Processing Personal Information
<ZIM CARRY> handles the minimum amount of personal information for the following purposes:
Member Information: Personal information is processed by purpose (transportation of goods and service) for the use of services provided through the homepage. The Personal information that is processed is not used for purposes other than the following purposes stated above, and if the purpose of use is changed, we will obtain separate consent in accordance with Article 18 of the "Personal Information Protection Act".
02. Processing and retention period of personal information
The homepage processes and retains personal information within the period of holding. Retaining the personal information agreed upon when collecting personal information from the information subject.
Member Information: Will be deleted within 15 days after the end of service.
03. Matters concerning provision of personal information to third parties (only if applicable)
<ZIM CARRY> will not disclose personal information to any third party except as provided in Article 17 of the Personal Information Protection Act, including the separate consent of the subject of information and specific provisions of law.
04. Matters concerning entrustment of personal information processing (only if applicable)
<ZIM CARRY> will not provide personal information to the consignment company without the consent of the subject.
05. Matters concerning the rights and duties of information and legal representatives and how to exercise them
① The information subject may exercise the right of personal information protection of ZIM CARRY at any time in the following paragraphs.
- Personal information request
- In the event an information error
- Request for correction
- Request for deletion
- Request to stop processing
② The exercise of the rights under Paragraph 1 may be made through letter, e-mail or fax to ZIM CARRY. In Accordance to Form 8 of the Enforcement Regulations of the Personal Information Protection Act, ZIM CARRY will take action without delay.
③ When a subject requests correction or deletion of personal information, ZIM CARRY will not use or provide the personal information until the correction or deletion is completed.
④ The exercise of rights under Paragraph 1 may be made through a legal representative of the information entity or an agent such as a person who has been delegated. In this case, you must submit a power of attorney according to Form 11 of the Enforcement Regulations of the Personal Information Protection Act.
06. Contact information such as the name of the person in charge of protection of personal information or the name and phone number of the department handling personal information protection duties and related complaints
Privacy Officer
Name; 임영은 Yeong Eun Lim
Position : operations manager
Contact information : 070 8823 1818, zimcarry12@naver.com
※ Head of the Privacy Department
07. Matters concerning the installation and operation of the device that automatically collects personal information such as Internet access information files and their refusal (only if applicable)
➀ information collected
The following information will be automatically collected when using ZIM CARRY’s website.
- Access log
- cookies
- Connection IP information
- Homepage access path
➁ The purpose of the information collected
Automatically collected information is used to provide marketing and personalized service by analyzing visitors' access frequency and visit time.
➂ Cookies
When you access the ZIM CARRY’s homepage, we automatically store cookies on your computer to better serve to visitors.
*Cookies are small text files that are sent to your browser by the server used to run the website and are stored on your computer. We use cookies to check whether you are logged in and then use other services without any separate login.
④ Choice of homepage member's cookie installation
Visitors to the homepage have the option of installing cookies. By setting options in your web browser, you can allow all cookies, check every time a cookie is saved, or refuse to save all cookies. However, if you refuse to install cookies, difficulty to use the web and some of the services provided by ZIM CARRY's homepage may follow.
➄ Example of how to set cookies
- For Internet Explorer: Click Tools menu on the top of the web browser> Internet Options> Privacy> Settings > cookies
- For Chrome: Settings menu on the right side of the web browser> Show advanced settings at the bottom of the screen> Content settings button for personal information> Cookies
➅ Manager involved in the relevant grievance settlement
Name : 임영은 Yeong Eun Lim
Contact Information : 070 8823 1818
E-mail : zimcarry12@naver.com
08. Processed Personal information items
<ZIM CARRY> will destroy processed personal information items without delay when the purpose of collecting and using personal information is achieved, and the procedures and methods are as follows:
① Member information management items: name, address, host name, date of service, meeting time, phone number, email address, reservation inquiry password, delivery request
② In the process of using internet service, the following personal information items can be automatically created and collected.
.IP address, cookie, MAC address, service usage history, visit history, bad usage history, etc.
09. Matters concerning personal information destruction
<ZIM CARRY> discards personal information without delay when personal information becomes unnecessary, such as the elapse of the personal information retention period and the purpose of processing.
① Procedures and methods of personal information destruction are as follows:
- <ZIM CARRY> selects the personal information that caused the reason for destruction and discards the personal information with the approval of ZIM CARRY's personal information protection officer.
- <ZIM CARRY> is recorded in the form of an electronic file. The stored personal information is destroyed so that it can not be played back. In addition, recorded and stored personal information such as records, printed matter, and written information are destroyed by crushing or incinerating.
10. Matters on safety assurance measures
<ZIM CARRY> takes the following measures to ensure the safety of personal information:
① Administrative measures: Establishment and implementation of internal management plan, regular staff training, etc.
② Technical measures: management of access rights such as personal information processing system, security program installation
③ Physical measures: Access control of computer room, reading control other than related person
These Terms and Conditions are for establishing the relationship between the Service User and the Company for all information provided to the User during the use of the Luggage Storage and Transportation Services provided by ZIMCARRY (the "Company").
Article 2 [Theorem of terminology]
1. Customer: A person who has entered into a service use contract with the Company
2. Company : As the company accepts a service contract with a customer the company will receive a fixed a fee in exchange for the service of luggage transportation. (Jim Carrey)
3. Baggage: The goods that the customer entrusts to the company through appropriate procedures.
4. Charges: A fee that the Company separately calculated to provide this service.
5. Declared value of goods : Refers to the price of the cargo that the customer declares to calculate the liability limit of the company In the event of loss or damage of cargo,
6. Reservation : Customer's service request; Which can be verified through company records
Article 3 [Application for service]
1. The customer must provide the company with the necessary information for transportation.
2. The customer must apply for the service by visiting the company homepage (https://www.zimcarry.net) or by visiting the telephone or store.
3. The Company shall not held liable for any complications that arise when the information provided by the customer to the company at the time of application for the service is different from the actual information.
4. Customers must confirm these Terms and Conditions prior to applying for a reservation. Also, after the booking is valid both the provisions and the regulations shall be verified and agreed upon. However, the Company has an obligation to explain to the customer, verbally or in writing, the important terms and conditions.
5. Customer's use of the service can be changed until 22:00 the day before the service date (collection and delivery date).
6. When the service use date (collection and delivery date) is changed after 22 o'clock 1 day before, the company shall not be entitled to service delays or delivery failures.
7. The company can cancel or change the reservation of the customer unilaterally if it is difficult for the company to provide transportation service normally due to natural disasters, war or other greater force.
Article 4 [Baggage regulation]
1. The price of the service may be changed due to the circumstances of the company, and the company should post it on the website when the price changes.
2. If the value of the goods exceeds KRW 1,000,000 per item, the service will not be provided unless prior consent is obtained between the company and the customer.
3. The Company shall not be liable for more than KRW 1,000,000 for the baggage, and the customer is solely responsible for any damages exceeding KRW 1,000,000.
4. The Company considers the value of baggage to be less than KRW 1,000,000 unless there is a special provision for the baggage registered with the service.
5. The Company may refuse to transport items that may contain items specified below or are deemed to be similar. Accordingly, it shall not be responsible for any accident caused during transportation.
1) High precious metals, expensive goods (gold, jewelry)
2) Cash and securities (all types of checks and documents)
3) Items that can harm others
4) Risk of damaged goods
5) perishable goods
6) Stinking items
7) Flammable chemicals or psychotropic medications
8) Electronic devices, personal computers, laptops (digital cameras, iPads,
mobile phones, etc.)
9) Goods that are generally accepted as unsuitable for transportation
10) Goods which are prohibited under orders by law or by order of government
6. Luggage transport can be refused if the luggage is in accordance with the clause above regardless if the luggage is deemed safe or unable to operate safely.
7. The company may refuse to carry out the baggage if the items entered in the customer's booking does not correspond to the actual receipt of the luggage and receipt.
8. If the customer does not have any evidence for luggage tagging the company may request confirmation that the identification of the ID is requested, and if the customer does not prove justified, the delivery will be limited.
9. The Company shall not be held liable for any damages arising from the delivery of baggage to an other person than the customer listed on the booking application form at the request of the customer.
10. When delivering baggage, check whether the bag is opened or closed. The company shall not be held responsible for any accident caused on the costumer's end.
11. The company carries out the carriage of baggage that meets the requirements of the applicable regulations.
Article 5 [ Fee & payment ]
1. Service charges will be posted on the company homepage.
2. Service charges may subject to change, and changes to rates should be posted on the website one month prior to the change.
3. Charges can be paid in cash or by card at the station or at the airport.
Article 6 [Refund Regulations]
1. If a delay occurs due to inevitable reasons such as accidental causes, the service fee can be refunded if the customer is notified immediately after the cause of the accident.
2. If a delay occurs due to inevitable reasons such as the reason for the accidental causes, if the customer fails to notify the company immediately after the cause of the accident, the service fee can not be refunded.
3. A refund of 90% of the service charge due to cancellation between 22:00 and 3 days before the day of service is available.
4. A refund of 50% of the service charge due to cancellation of the reservation between 3 days and 5 days before the service is available.
5. A refund of 100 % of the service fee due to cancellation of service fees 5 days prior to reservation is possible.
6. A refund of 100 % of the service fee due to cancellation of reservations within 24 hours after reservation is allowed.
Article 7 [Special contract]
1. In case a special agreement is given to expand the Company's responsibility regarding the provisions of this Agreement, the special provisions shall apply first to those provisions.
2. All transportation shall apply valid terms and regulations on the day of transport services. Changes may occur without prior notice of applicable statutes, government orders and directives, and the Company's commercial needs.
Article 8 [Responsibility and Compensation]
1. In the event of damage to baggage or customer by the Company, except in special cases, the Company shall compensate for damages up to a maximum of 1,000,000 KRW.
2. The baggage caused by the company's negligence and the damage of the customer shall be the contents of each item.
1) When the wheels of the carrier are damaged
2) Carrier phase handle and side handle breakage and contamination
3) Carrier surface damage and scratch
4) Carrier zipper and lock device breakage and contamination
5) Bag handles and bag strap breakage and contamination
6) Damage and Scratch of Bag Surface
7) Bag zipper and lock, buckle, strap breakage and contamination
8) Other luggage damage and contamination
9) Losses due to wrong delivery
10) Losses due to delay shipment
11) Lost luggage
3. The Company shall not be liable for any damage or contamination of the contents of baggage.
4. In case of loss of baggage due to the negligence of the company, a maximum of KRW 1,000,000 will be paid for compensation based on the declared value of the goods.
5. The Company shall not be liable for loss of contents in baggage.
6. In a case of the delay in luggage delivery due to the company's negligence, if the customer boards on a plane or a train without luggage, the service fee will be refunded in full and the baggage will be transported to the destination of the customer using the fastest homogeneous means.
7. Loss of baggage should be proved by customers.
8. When customer’s baggage is damaged, Within seven days from the date of receipt of the delivery, the loss and loss data must be submitted to the Company in writing.
9. If the customer does not request damages to the Company within seven days from the date of delivery, the company is not responsible for any liability.
10. In case of loss of baggage due to reasons attributable to the company below, the company is not responsible.
1) The criminal act of others
2) Government regulations
3) Transportation strike or other labor disputes
4) War, military action or police action
5) Terrorism
6) Riot
7) Destruction of traffic facilities due to natural disasters
8) Other natural disasters
Article 9 [Immunities]
1. If the customer does not ask the company for lost or damaged baggage, delayed delivery, the company will not be responsible.
2. The company shall not be responsible for any claims received by the Customer after 7 business days from the date of delivery.
3. If the customer has not received the baggage without special reason, the company can dispose of the baggage after a month of delivery from the delivery date. If Customer wants to receive baggage within 1 month, the company may receive a separate fee depending on the date added.
Article 10 [Use of other vehicles]
The company can carry out transport by signing agreements with other carriers or transport transportation by means of transportation of other carriers.
Article 11 [Company Responsibility]
1. The Company shall not be liable for damage or loss of baggage caused by the Company's business in the carriage of baggage unless the damage is proved to be due to the intent or negligence of the Company.
2. All baggage must be received by the customer directly and shall not be liable for any unauthorized transportation, including personal transactions with the company's carrier.
Article 12 [Court]
If a dispute arises between the Company and the Customer, court is designated as a competent court exclusively responsible for controlling the company's main office.
